Get help
Pick the channel that fits your need. All three reach the same team — choose based on whether you want a paper trail, a quick answer, or a structured intake.
support@sphior.com — best for account-specific issues, scan failures, and anything with attachments.
Help Center
Searchable FAQ across getting started, reports, billing, compliance, API, and troubleshooting.
Contact form
Structured intake for sales, partnerships, enterprise onboarding, and DPA / procurement requests.
When you email us, include
- Site URL — the website you registered with SPHIOR.
- Plan — Core, Scale, or Enterprise.
- Account email — the address you sign in with.
- What happened & what you expected — with timestamps, report IDs, or screenshots if the issue is visual.
Where to find answers
Most common questions are already answered in the Help Center. Jump directly to the right category:
Getting started
Add a site, first scan, choosing a plan.
Reports & scans
Monthly report delivery, formats, languages.
Billing & plans
Upgrades, invoices, cancellations.
Security & compliance
Scope, evidence, audit-readiness framing.
API
Authentication, rate limits, webhooks.
Troubleshooting
Failed scans, missing data, integrations.
Service status
Live operational status, including scan pipeline health, report delivery, and recent incidents, is on the public status page.
Security disclosures
Security researchers and customers reporting a suspected vulnerability in SPHIOR services: please use our published responsible-disclosure process. We acknowledge reports within 3 business days and provide an initial assessment within 10 business days; confirmed vulnerabilities are remediated against published Fix SLAs (Critical < 30 days, High < 60 days, Others < 90 days).
Privacy & terms
- Privacy policy: sphior.com/privacy
- Terms of service: sphior.com/terms
- Trust Center (security & compliance posture): sphior.com/trust